We get it - your project may seem overwhelming and you have questions. Below are our most frequently asked questions (FAQ). To see the answer simply click on the arrow of the question you would like the answer to.
Product and Purchasing Questions
| I'm interested in purchasing Harmony Railing. Where can I buy it? |
| We’re excited to hear that you love it! You can buy Harmony Railing at any one of our dealers! Can't find a dealer that is near you? Reach out to us! |
| What are the actual dimensions of the 6-foot and 8-foot panels? |
| The 6-foot panels measure 69.43 inches and the 8-foot railing panel measures 91.31 inches with the post attached. This is very important when installing railing panels to pre-existing structural posts. Be sure that you are measuring the opening. |
| Can the stair panel angle be adjusted? |
| Our stair panels are produced at a 37-degree angle but can be racked from 28-42 degrees. One additional note: Due to the angle, a 6-foot stair panel will not be long enough for a 6-foot stair run. |
| What size posts should I use on my stairs? |
| We recommend using a 36” post at the top of your stair and a 42” post for any in-line and bottom of stair applications when using the 36” Harmony railing panels. This will allow your stair panel to accommodate the stair angle correctly. |
| What is the deck and stair attachment kit used for? |
| These attach kits allow you to attach our panel to a post at either end. Included are 4 deck u-clips and 4 stair u-clips (two for each post/each side) and 16 self-tapping screws. |
| What are the dimensions of the 3” x 3” post base plate? |
| Base plate measures 5-inches by 5-inches on each side. You can also refer to our technical drawing. |
| Where are the holes located in the 3” x 3” post base plate? |
| The holes on the base plate are located 4 inches on center. You can also refer to our technical drawing. |
| What are the dimensions of the 2” x 2” post base plate? |
| Base plate measures 4-inches by 4-inches on each side. You can also refer to our technical drawing. |
| Where are the holes located in the 2” x 2” post base plate? |
| The holes on the base plate are located 3 inches on center. You can also refer to our technical drawing. |
| Does the battery on the solar post cap light need to be replaced? |
| The battery that is included should last 3-5 years. The battery is a LiFePO4 battery with a size of 14500, capacity – 600 mAh. Replacements are readily available on Amazon or other online and local retailers. |
| What is the expected life of the solar panel on the solar post cap light? |
| The solar panel will last the lifetime of the light (15+ years) |
| How long will the solar post cap light run if fully charged? |
| On a full charge the lights would last more than 24 hours. This reserve is to help with cloudy day performance. The solar panel should fully charge a completely dead battery in about 8 hours of direct sunlight. |
Installation Questions
| I purchased Harmony Railing and my kits are missing some pieces. What should I do? |
| First off, we apologize for this inconvenience. We will be happy to get you the parts you need. Please feel free to reach out to us at your convenience. We can be reached at (844) 724-5001 or you can also send us a message. |
| The top or bottom snap was damaged when I unpackaged it. What should I do? |
| If the part cannot be used, please give us a call at (844) 724-5001 and we will send you a replacement piece. |
| How do I use the wall mount attachment kit? |
| This kit should be used if you want to attach your railing to either a building or existing posts versus our posts. Wall Mounts are castings and are necessary only if you have a brick wall/uneven surface or lap siding to attach to either/both sides. Note, these are not used often, however, because our system does not have sleeves, cuts must be clean and terminate perfectly to our post or into a flush structure/existing post so as not to see daylight. |
| How do I separate the top snap from the panel when the plastic is still on? |
| Top and bottom snaps should slide off of panels. If a snap has been completely seated, then it may take 2-people to remove. 1-to pull the top rail and the other to pull on the panel. Please be sure not to use any hammers in its removal. |
| The top snap to my railing will not snap into the H-channel. What should I do? |
| Start at one end right at the post and grip the top rail on each side so that your thumbs are parallel to each other and very slowly proceed to apply force every couple of inches. It will be hard to snap on but should work. (Do not use a mallet or bend the top rail as it will cause a dent). The only reason it would not snap on is if you have installed your U-Clips too high whereby one corner surpasses the inside die line of the H-channel. If the latter is the case, remove and reinstall clips so they are below the die line and are straight. Then proceed to snap on the top rail as instructed above. |
| What type of attachment screws do I use to mount the railing to a concrete surface? |
| Please use 3-inch by 5/16 inch TapCon concrete anchors. |
| What type of screws should be used for a surface mount of the railing to a wood or composite deck? |
| We recommend using GRK RSS 5/16 inch x 6 inch Grade C Yellow Zinc Washer Head Structural Screws to secure posts to deck surface (or equivalent brand). Screws sold separately. |
| What is the recommended distance from edge of concrete when setting your post? |
| 4" from the edge of concrete. |